Code of Conduct for Employees of the Center for Bangladesh Digital Services
In commitment to
upholding the values and standards of the organization, employees of the Center
for Bangladesh Digital Services are expected to adhere to the following code of
conduct:
- Compliance and Respect for the Law:
- While in charge, employees must
strictly adhere to the organization's code of conduct and comply with
state laws. Refrain from promoting or sharing any content online or
through any medium that goes against the state or its institutions.
- Professional Conduct:
- During
service, employees should maintain self-discipline in the face of
customer misbehavior and promote a respectful working environment by
encouraging co-workers to do the same.
- Integrity and Fraud Prevention:
- Employees
must abstain from all forms of fraud, including financial fraud, whether
within the workplace or outside, using the organization's name or ID
card.
- Punctuality and Active Presence:
- Adhere
to punctuality, ensuring active presence during designated working hours.
Collaborate with colleagues to maintain a cohesive work environment.
- Politeness and Customer Focus:
- Address
customers with utmost politeness, actively listen to their needs, and
provide sincere customer service to foster positive relationships.
- Dedication to Service Excellence:
- Dedicate
efforts to enhance the organization's popularity through exemplary
customer service, inspiring colleagues to do the same.
- Confidentiality:
- Employees
must refrain from disclosing any confidential information to unauthorized
individuals, both during employment and after termination, and encourage
colleagues to do the same.
- Building a Positive Work Environment:
- Strive
to create an employee-friendly organization by actively participating in
initiatives aimed at achieving this goal and motivating colleagues to do
the same.
- Financial Responsibility:
- Collaborate
with authorities to achieve the target of saving 20% of income funds for
building an employee-friendly organization and motivate colleagues to
contribute.
- Continuous Learning and Development:
- Engage
in ongoing studies and research to enhance skills and contribute to
achieving organizational goals. Encourage colleagues to pursue continuous
improvement.
- Respect for Authority:
- Always
follow decisions made by authority figures and motivate colleagues to do
the same.
- Adherence to Dress Code:
- Employees
must follow the organization's dress code and encourage colleagues to
maintain a professional appearance.
- Ethical Behavior:
- Refrain
from engaging in clandestine activities for dishonest purposes and
motivate colleagues to uphold ethical standards.
- Non-Compete Clause:
- During
and after employment, employees must refrain from establishing a business
that contravenes the organization's commercial policy without proper
authorization. Encourage colleagues to adhere to this policy.
- Transparent Communication:
- Employees
should avoid concealing any information from authorities and promote
transparent communication within the team.
- Cost Management:
- Strive
to maintain acceptable cost accounting practices in organizational work
and motivate colleagues to do the same.
By voluntarily signing
this code of conduct, I affirm that I have read and understood its contents
without any external inducement. I commit to upholding these principles for the
benefit of the organization and its stakeholders.
